Delivery and Payment Policy
By placing an order, the customer confirms that they have read and accepted all terms of the Navavan LLC Delivery and Payment Policy.
Definitions
Seller — Navavan LLC (hereinafter referred to as the Company).
Operator — a Company employee responsible for sales or arranging delivery.
Delivery provider — a transport company that delivers orders on behalf of Navavan LLC.
Customer (buyer) — a person who purchases goods through the website and pays by cash or a cashless payment method.
1. Delivery
1.1. Delivery within Yerevan is free for orders of AMD 10,000 or more.
1.2. Delivery within Yerevan for orders below AMD 10,000 is charged according to the delivery provider’s current rates.
1.3. Delivery outside Yerevan is charged according to the delivery provider’s current rates.
1.4. After placing an order, the customer will receive an email confirming that the order has been accepted. The confirmation includes the order number, product SKU, product name and photo (if available), quantity, color, price, and other relevant information, as well as the delivery address, date and time, and delivery fee (if applicable).
1.5. If the customer finds any discrepancy in the order confirmation, they must contact the operator immediately by phone or email. If no discrepancy is reported, the order is considered accepted in full under the terms stated in the confirmation, and the corresponding receipt is considered approved.
1.6. If necessary, the operator may contact the customer to confirm additional information.
1.7. Delivery takes 1–5 business days. To request express delivery, the customer must add a note in the order comments. Express delivery is also available on non-business days.
1.8. If the order cannot be delivered within the agreed time, the customer will be notified in advance.
1.9. The customer may cancel an order before it is dispatched by the Company. If an order is cancelled after dispatch, the delivery fee will be charged according to the applicable delivery provider’s rates. The difference between the purchase amount and the delivery fee will be refunded using the original payment method. For cash payments, the customer must pay the delivery fee to the courier in cash.
1.10. If an order is cancelled after dispatch, the delivery fee also applies to orders that originally qualified for free delivery under Section 1.1.
2. Company Liability
2.1. The Company is not responsible for delivery delays caused by circumstances beyond its control, including issues involving the delivery provider, payment processing, or customs clearance. The Company is also not liable for any loss, damage, or lost profit resulting from a delivery delay.
3. Product Color
3.1. The color of the ordered product may differ slightly from the color shown in the photograph.
4. Payment Methods
4.1. The Company accepts the following payment methods:
- cash,
- bank card (ArCa, Mastercard, Visa, etc.),
- another method agreed with the operator in advance.
Privacy. The Company guarantees the confidentiality of the customer’s personal data. For more information, please see the Privacy Policy.
5. Other Provisions
5.1. The delivery provider’s rates are subject to change. The delivery fee is calculated using the rates published on the website at the time the order is placed.
5.2. The Company may unilaterally revise or amend this Delivery and Payment Policy. Placing an order after changes are published means that the customer has read and accepted the revised terms.