Exchange and Return Policy

1. Returns and Exchanges

1.1. A product may be returned or exchanged free of charge if it does not match the order confirmation described in Section 1.4 of the Delivery and Payment Policy, the customer has complied with Section 1.5 of that policy, and the discrepancy is identified and reported to the courier when the product is received, before the courier leaves.

1.2. If the customer is not satisfied with a purchase, they may return the product or exchange it for another product within 14 days of receipt, in accordance with the Republic of Armenia Law on Consumer Rights Protection.

1.2.1. The following conditions must be met for a return or exchange:

• the product has not been used; in disputed cases, the Company’s specialist will assess its condition,
• the product’s original appearance, consumer properties, and seals have been preserved,
• all labels remain attached and undamaged,
• a receipt or another payment document is available as proof of purchase.

1.2.2. The following products cannot be returned or exchanged:

• single-use products,
• inflatable products,
• underwear and personal hygiene products,
• jewelry whose fitting may violate hygiene requirements, such as earrings,
• cosmetics and cosmetic accessories,
• food and containers intended to come into contact with food,
• medicines, vitamins, and dietary supplements,
• other products excluded from return or exchange under the Republic of Armenia Law on Consumer Rights Protection.

1.2.3. The customer must open the product in the courier’s presence, inspect its visible condition and functionality, and immediately report any fault or discrepancy to the courier. The Company and the delivery provider are not responsible for visible damage or discrepancies that could reasonably have been identified upon receipt but were reported only after the courier left.

1.3. A product cannot be returned or exchanged if the requirements of Sections 1.2.1 and 1.2.3 have not been met or if the product belongs to a category listed in Section 1.2.2.

1.4. If the customer requests that a return or exchange be completed through a separate delivery, the customer must pay the delivery cost according to the applicable delivery provider’s current rates. This does not limit the right under Section 1.1 to return or exchange a product free of charge at the time of receipt.

1.5. When a product is returned or exchanged, the Company and the customer will make the appropriate payment adjustment. For an exchange, any price difference will be charged or refunded. Any refund due will be issued using the original payment method, in accordance with Section 4 of the Delivery and Payment Policy.

2. Other Provisions

2.1. The Company may unilaterally revise or amend this Exchange and Return Policy. Placing an order after changes are published means that the customer has read and accepted the revised terms.